Appliance Repair Service of Sarasota

Reviews

• Larry Walker

  Feb, 19 2018
  ★ ☆ ☆ ☆ ☆
  The water dispenser was not working, but the ice maker was - so we knew water was getting to the unit. The service tech explained that the line inside the door was "probably frozen." He suggest that I get a hair dryer and heat the inside of the freezer door (where the line would be) for 20-30 minutes, and just keep trying it to see if the line would work. He said he "doubted that the line was broken inside the door" - and that if it was, the insulation in the door is "pretty absorbent" and would probably soak up the water before it froze. Then he charged me $65, wished me a happy Thanksgiving and left. He was here all of 15 minutes, if that.
  
  My refrigerator is in the exact same situation it was when I called them. So $65 for an opinion about what's wrong, and a suggestion about what to do about it. He also made a mess of my kitchen floor - which I then had to mop up after he left. No solution and nothing's fixed. I could have just Googled it and gotten this much help. I would be $65 to the good if I had.
  
  A later update: The company saw my review and called me within hours of its posting - to defend their actions. The guy told me that "a little old lady" could do what they had told me to do to fix the refrigerator myself. (They had told me to hold a hair dryer on the door, unplug it for a few hours, or just leave the freezer door open for a few hours.) He was angry with me. I told him I would call the little old lady next time.

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