Apria Healthcare

Reviews

• Judy Oldiges

  Oct, 29 2018
  ★ ★ ☆ ☆ ☆
  We live in the small town in Ohio where Apria started. Back in the day, they made the trip to the larger town we lived in and you could take your machine to the local hotel and they checked it over, ordered new parts and you actually had one on one. Last Nov. my husband needed a new CPAP after having open heart surgery. Between our family Dr. and Apria they completely screwed it up and we went to FL for the winter, without his CPAP. This Nov. the old one broke, he took it to this small office, she said, yes that's broke. Here's what we need. Several, and I do mean several on holds and paper work and frustrating conversations with people who speak with an accent and their phone number comes up with two ones which tells me it is on overseas call - do they think we are stupid - we get the final okay, just days before we leave for FL. This person with the barely discernible English, calls to make an "appointment" for 3 days away. We delay our trip and agree. Thank God a relative of a son-in-law works in this office and I immediately had a call from the small office, would you like to come over and get it. Gee zooey! what in the world are they thinking with this company? There are other CPap Companies, but if Medicare doesn't like them, hey, too bad. Now, he has to have a 3 mos. face to face with the Dr. that prescribed it. Really? From FL? Maybe we could Face Time! He said, I won't be in Ohio. Well, you will have to fly back. Then we were done!!!!! The small office said, tell them you want to speak to our office. Hah! I asked three times and I got what do you want to speak to them about? None of your damn business. Okay, rant over!!
  
• Mark Gunther

  May, 27 2018
  ★ ☆ ☆ ☆ ☆
  Trying to get a hold of someone in the SARASOTA office is a nightmare. No direct line. Have to go thru a Arizona office and wait on hold and hope u connect with someone who can actually help u
  Finally after 2 phone calls and 30 minutes of on hold time they actually at one time tranfered me to an office in the Philippines. Any way after finding someone to make an appointment with, it's going on 3 days and still no appointment call back
  Bullcrap!!!!
  .

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